- On the Machine that is having issues you can run the WHITESCREENFIX_x64.exe just to see if that is the issue as to why you are not reciving live feed
- Another thing you need to check is within Dexis to ensure that the camera resolution for the camera is set to "640x480" not simulation (simulation wont show anything)
- Another thing you can check if neither of those things have fix the issue is to obtain TWAINTest.exe to check the version of the camera and see if the drivers are up to date
- You can Check to see if the camera has output in other programs like windows Camera.
- obtain dxcpl.exe run the exectuable and disable harware acceleration